Two Cherries Tools

   Ordering and Shipping Information  

Ordering Index:

How to order
General information
Backorders
Returns
Privacy Notice & Ordering Security
Shipping Charges
UPS Ground
3 Day Select
2nd Day Air
Next Day Air

Six easy ways to order from Diefenbacher Tools:

1) Online Ordering is here. You can now use our shopping cart system to order your tools online, safely and securely.  Simple click Add to Cart next to the product you wish to purchase.  To view the contents of your shopping cart click View Cart.  Check out Now gets you on your way to owning some of the world's finest tools.

2) Toll Free Order Phone:   800-326-5316

3) By Fax:                           314-966-4629

4) By Mail:                          Diefenbacher Tools
                                            12132 Old Big Bend
                                            St. Louis, MO 63122
                                            USA

5) By E-mail:                   E-mail ordering

6) International Orders:    314-966-8147  International Ordering and Shipping Information

7) Local St. Louis Area:      314-966-8147

General Ordering Information

See our printable order form for shipping charges and
help organizing your order.

Please include the stock #, size, description, quantity and price for each item you are ordering. 

If you are paying with Visa, MasterCard, American Express or Discover, please include your card number, expiration date, and cardholders name (and address if different from shipping address.)

PAYPAL customers please proceed to check out and select PAYPAL from the payment options.

Missouri residents please add 7.325% sales tax to your order.

International customers please contact us for shipping charges.
AK and HI customers please call 1-800-326-5316 for a shipping quote.

Backorders

Backordered items are shipped Standard Ground Shipping.

Returns:

We want your woodworking experience to be positive and rewarding.  If for any reason a product you purchase from us does not perform up to your expectations please return the item to us for exchange or refund.   Include a copy of your invoice and send the package postpaid to this address:

Returns Department
Diefenbacher  Tools
12132 Old Big Bend
St. Louis, MO  63122

Shipping Charges and Information

Shipping charges are based on merchandise total. See charts below.

Standard Shipping is via UPS Ground or Priority Mail which delivers to most continental US addresses in 3 to 6 working days. 

International customers please contact us for shipping charges.
AK and HI customers please call 314-966-8147 for a shipping quote.

International customers please contact us for shipping charges.
AK and HI customers please call 314-966-8147 for a shipping quote.

International customers please contact us for shipping charges.
AK and HI customers please call 314-966-8147 for a shipping quote.

Overnight Service is via UPS Next Day Air which delivers next working day to
most continental US addresses.

International customers please contact us for shipping charges.
AK and HI customers please call 314-966-8147 for a shipping quote.

Privacy Notice and Ordering Security

Answer:   The information you send us when you place an order is encrypted and sent to secure, password protected servers.  Here it is safely stored until we download your order for processing (usually the same day.) 

Once your order has been downloaded access to your personal information is strictly limited to our staff. We never enter or store customer credit card information on any of our computers and address and contact information is protected by a redundant firewall system.

 Lastly, we do not share any customer information with anyone. Your address, phone number and e mail are used only to ensure that your order is shipped to you promptly and accurately and to contact you if a problem should occur.  That's it!

Toll Free 1-800-326-5316